When ever I get calls like this or calls I am unsure about. I ask them to note my account with the offer and will give a call to Customer Care in my free time to further inquire about the details of it. If they are from Telus. They will be able to...
I like how you think! I bet you were a grest CSR/Support rep. Even though I don't work im Customer Service and don't work for any telecoms. i do think that it looks good on a company to do their best to always try and understand things from the cu...
Makes me wonder if it is SIM related. If the SIM in the device not connecting to the roaming partner is a few years old or older. That might be the issue. You might also want to check with Customer Care to make sure there are no roaming restrictio...
What devices are you using? Were they purchased from Telus or another Canadian carrier? VoLTE and band compatibility while roaming can be hit or miss. Do you have data roaming turned on in the Settings of both devices?
Turning off data isn't enough to prevent some system apps and devices features from using data. Find My Device, iMessage and RCS, MMS messages, software uodate checks, GPS, and many others things these devices do regardless of the data setting.
