TELUS Neighbourhood

BlairP

I am not able to access the feature in Telus/Optik TV/Manage to change some of the channels that I access.Not sure if this is just a temporary outage (although it has been that way for more than 24 hours) or a deliberate effort for Telus to have me d...

BlairP · 08-29-2020

I have had 5 Telus Wi-Fi Boost devices in my home for about 2 years. While the WiFi does work well, recently I see in the My-Wifi app that the limit of 5 boost devices has been reached (previously there was no set limit)But it now does not recognize ...

BlairP · 04-26-2020

I know that this is constantly changing and that you can enter your postal code on the Telus site to check what is available but I was curious if there was a list of neighbourhoods/areas in Calgary where Fibre Optic is currently available?

BlairP · 11-30-2019

To help my performance on my home WiFi, I want to connect one of the Boost devices via CAT5/Direct cable.However, given that the home (Telus) modem is in the basement, I need to use a cable connection to a router which is directly connected to the mo...

BlairP

@TELUS_Support Tried sending a message with the link to this thread.Got an error saying invalid HTML was in the message. Removed the link and I was told I have reached my limit on private messages. What else can I do here?

BlairP

@TELUS_Support How do I send a private message?Update: Found it - click on the mail icon next to my login name

BlairP

So here is what I have learned from this post.If you are an existing OptikTV customer, the Manage menu item in the "My Telus" website or mobile app will not work.However, if you go to: https://order.fibre.telus.com/ you can make changes there. But t...

BlairP

@TELUS_Support I am the person who originally posted (see the top of the thread).While I appreciate others jumping in here my original question remains. I am trying to change my existing channels and the "Telus/Optik TV/Manage shows as not available...

BlairP · 03-07-2023

If this helps, I am confirming that the accepted solution helped me as well. Thanks for everyone on this post for their contributions.I have 2 Apple TVs and an iPad and on Sunday March 5 I could not log in to the TelusTV app on my Apple TV. I logge...

TELUS Neighbourhood

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Not able to manage channels? Is this an open issue or deliberate?

Telus My-Wifi showing the wrong information

Is there an update map showing Telus Fibre coverage in Calgary?

When connecting a Boost via CAT5 does it have to be direct?

Re: Not able to manage channels? Is this an open issue or deliberate?

Re: Not able to manage channels? Is this an open issue or deliberate?

Re: Not able to manage channels? Is this an open issue or deliberate?

Re: Not able to manage channels? Is this an open issue or deliberate?

Re: Unable to login to new TELUS TV+ app on iOS and iPadOS