service

my optic pvr at 2 pm friday.after going through multiple peeps, at 10pm got crappy canadian channels and nothing else.today missed callback at 130 pm[left no name or number to call back]said they would try later[voice mail]and its 720 pm and nothing.how incompetent are these idjits?called  support number at 4 pm today [guatamalla] they tried but no good[to low on management scale]what compensation is called for in this **bleep** up? JIM