Forum Discussion
"you are not subscribe to recordings" error on new boxes
I got the new telus tv+ android boxes a couple of weeks ago and got the error message "you are not subscribe to recordings" I talked to chart support and they added recording to my account and to...
yes i should have done more research before I switched to the new boxes but i did the when i had nothing to record. Unfortunately it has been two weeks and TELUS can't figure out how to enable recording on my optik tv service.
Although I just re-read the emails from TELUS that came with the new boxes and apparently if i read the email the first time I would have realized it said my old boxes would have been disabled on OCT 1, and i wouldn't be able record on the new boxes after that date. Maybe by calling TELUS and trying to get them to enable recording early i screwed everything up because it is oct 4 and my old boxes still work.
Telus should have called the new digital boxes Kinder TV+ cause everything you try or do with them is a Surprise.
I had exact same experience. After renewal of 2 yr plan and receiving boxes was never informed of $10 add-on for recording. Called Loyalty team and they added for no charge. Many weeks and calls (hours on-hold) to Support re: issues (Surprises) followed. Fortunately an experienced Support person determined that my new boxes were trying to operate under my old legacy PVR plan on Telus' back-end. When they finally married up new plan to new boxes some things started to function "a little" better. I say a little cause always a Surprise popping up.
Btw... installed new early August...never a dull moment.
Hope that helps. Good luck!
