Forum Discussion

Victor00's avatar
Victor00
Neighbour
10 months ago

center speak issue Netflix

I am getting the center speaker on the surround working on live TV and on Disney and prime, but not Netflix.  Is this a known issue? 

6 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Do you own a smart TV by chance? If so, can you try logging in via a separate Netflix app via your Smartt TV to see if the issue persists?

    • Victor00's avatar
      Victor00
      Neighbour
      It's an older Tv, so it's only the Telus tv box supplying the netflix app.

      I'll test again, and try other Netflix shows
  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User

    Possibly a setting in Netfilx? I have no issues myself, which Optik box do you have?

    • Victor00's avatar
      Victor00
      Neighbour
      TelusTV- 21T

      Model UlW4054TLU

      I tried to look into Netflix's settings, but didn't see anything....
      • FuzzyLogic's avatar
        FuzzyLogic
        Icon for Community Power User rankCommunity Power User

        I have the old PVR so I can't offer any other suggestions.