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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 264 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 49258 Views
  • 43 replies
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CTV app updated package/added channels need help!

I recently changed my theme pack and added some new channels including oxygen true crime and USA network. They appear on my telus box and Telus tv plus app but they are locked in CTV app and it says to contact tv provider; but I do have these channel...

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Two Years And Series Recording Still Broken

Another rant .. because of missed recordings.My contract started in April, 2023 and so will expire in a couple of months.Since the beginning, series recordings have been frustratingly broken ... unbelievably broken. The android TV based OptikTV has n...

Grimmt by Ambassador
  • 32 Views
  • 0 replies
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Satellite TV Receiver issues

I have a 9241 PVR which has already been replaced once but the problem persists. Certain channels (and more all the time) come in like the video is jerky. Very irritating. I did speak to a Telus agent who told me this was an ongoing issue with this m...

rooktv25 by Just Moved In
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  • 0 replies
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Missing episode

Hi! Missing episode of Married at First sight season 18 episode 15. Please fix. Thank you!

Bpiper by Friendly Neighbour
  • 60 Views
  • 2 replies
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Optik TV Error Message

Every time I turn on my TV’s, on a LG and a Samsung, I get this green error message. I press OK and it goes away and the TV programming is back to normal. Does anyone know how to get rid of it? Here’s what it says: Sorry, the application you have tri...

TELUS TV Satellite- Need Updated Programming Info

I am a grandfathered TELUS Satellite TV subscriber (a grandfathered services resold by BELL). My location is in rural Alberta where I only have a landline TELUS phone. No internet available and basically only sporadic 2% cell service at my actual rur...

How do I find responses?

I posted a question a few days ago. How do I find my post again so I can see if there have been any responses? Also, please stop with the childish award badges. We just want support. Thanks.

Ludwig by Neighbour
  • 86 Views
  • 1 replies
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Smart TV and app listing when turn on TV

I just installed a Samsung smart Tv and when I turn the TV on using the Telus Optik remote all the apps show up at the bottom of the screen can I change that so as they don't show up when I first turn on the TV, My wife has an LG smart tv and they do...

scotty by Organizer
  • 130 Views
  • 2 replies
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User interface questions

1. Is there a way to delete a recording immediately after watching it? The only way I know of now is to bring up the recordings manager, navigate to the one I just watched, and delete it from there. This is clunky.2. Is there a way to remove items fr...

WesJD by Friendly Neighbour
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  • 2 replies
  • 0 kudos

Resolved! Amazon Prime additional channel subscriptions

I recently signed up for Amazon Prime through adding it to my Optik TV selections. In looking through the available programs, I noticed that Amazon Prime offered programs from BBC Earth and Smithsonian Channel, but it said an additional subscription ...

eb99 by Neighbour
  • 225 Views
  • 3 replies
  • 0 kudos
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