Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
It seems that I have 5.1 sound for many live tv shows, as well as Apple TV and Disney+, however it seems that when it comes to Netflix and Prime TV, all I get is 2ch stereo. I don’t see anywhere where there’s an option to change the sound setting for...
Hello,Where can I complain about telus customer service? I spent more than hour on call troubleshooting PVR broken issue and the representative just dropped the call after PVR was bricked as a result of her updates...Regards,Alla
Optik tv box worked perfect for the last 6 months. But stopped working last week, and now won't show up on my tv, got a new box sent out. Worked for 3 days...
I have just received my new Telus tv+ and I am very disappointed with the remote. Especially the skip function. I push skip and I wait for it to advance. I can hear the audio before the picture catches up. Is this how it is supposed to work. Seems to...
Hi,I have 2 Telus Optik TV Android boxes (TelusTV-21T).With my first one, when the TV and box is powered up, I get a "Who is watching what" screen, where I can choose between 2 profiles that I setup. Each profile has a different profile pic.But with ...
When I cast TV using the app I get buffering pauses all the time. If I go to a station's website and lower video quality to 480p everything works fine
I already have an Amazon account and optik tvwith 11 theme packs.The question is: If I access Amazon Video on a Telus 21T box will the data be added to the internet data allotment or is it included in the tv package. EG no extra charge. Extracts From...
So I was looking at the latest on-line version of the Telus Optik TV flyer and saw some new channels listed in the " Core " section that I have never seen there before. The flyer shows these channels - AWE Plus, Baywatch, Confess, Family Feud, Infamo...
It all started when I tried to sign up for Disney Plus. After 4 1/2 hours on the phone with several "transfers" and incorrect info I finally found out I could not access Disney Plus with my current Optik TV box. They told me (& perhaps that was incor...
Not happy with the changes especially due to the reason for choosing our package and now we do not have access to our favourite shows. I did message Telus over a week ago and no response. So obvious they don’t care. Time to make a major change and di...
