Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Hi folks
Hi folks so I recently bought my own wifi router a tp link BE9700 I have it on partial bridge mode the nah20t. My Telus white MOCA connected to tp link deco shows the ip address in Abbotsford be9700 wifi 7 shows I’m in Campbell river is this normal? ...
Telus Fiber + Static Public IPs: NAH must not be in Bridge mode?
I keep hearing over and over again from Telus on-site techs and support agents that the Network Access Hubs will not work with Static IP addresses if set to Bridge Mode and they should be set to Router Mode instead. Help me understand how the WAN tra...
Still received Telekom email despite I've contacted Telus customer service
I'm a current Telus customer, and at first, I received an email notice from "First Choice Credit Services" on June 26, 2025, claiming that I have a certain amount of money uncollected regarding the "settlement" of an already closed account dating bac...
Plan Change Mid Contract after spouse death
My husband passed away. I’m the account holder and am in mid contract. I’m paying almost $300 per month as we have Canada US plan on both our phones. I want to keep his phone but no longer want Canada US plan on his phone. Can I change the plan witho...
Utility Box needs Wrapping
@dru @A-B Hello, There is a Utility Box outside our building that keeps getting tagged by graffiti. Can you please tell me who to talk to about getting this box wrapped with anti-grafitti. Address: 5690 W8th Ave, Vancouver, BC
Telus Tv+ login failed errors
I'm a new subscriber to internet and tv with TELUS, no matter the device I try to use I cannot log into my TelusTV+. I get the errors "Login Failed ERR_AGL_ACN_3545" on the app, and "Account associated with access token is unknown or not found" error...
Recording Bachelor in Paradise not permitted
I’m wondering why recording bachelor in paradise is not permitted on the time shift channels but can be done so at the regular time in my time zone.
Unusual Intermittent Connection Issue
Hi, wondering if anyone else has experienced, or is experiencing intermittent connection issues with their device plugged into the WiFi modem with a CAT5e Ethernet cable?.. I recently upgraded from 1.0G to 1.5G hoping that it MIGHT somehow resolve th...
PureFibre conversion issues
Two items:1) Telus will not meet their July 15th PureFibre conversion deadline at my house -- the detailed explanation is too long to post in this forum -- hope I don't lose phone and Internet connection2) I don't know if the fiber optic cable is lon...
My Telus app not showing business internet account
Everytime I try to submit an online support request. I get the error We were unable to submit your form due to technical issues. Please try again. My Telus app is only showing my linked business mobility account.Can it be fixed so it shows my busines...
