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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 264 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Resolved! Surround sound - 5.1 no more???

So I switched to the new Telus Tv+ Digital box, cloud recording 5 long months ago... What's going on with the sound quality now? I have seen other (similar) posts but non resolved.I'm in B.C. the loss of 5.1 was really obvious watching the news on ei...

MrSL by Leader
  • 7196 Views
  • 12 replies
  • 0 kudos

Does the Telus Digital Box work with ARC or eARC?

Just signed up with Telus and got the TV box a few days ago. I am noticing that when my Soundbar HDMI is connected to the TV's ARC/eARC port I get an Error msg often when I watch Telus live TV. Streaming without the Telus TV box, I have zero issues. ...

alawlor by Neighbour
  • 3405 Views
  • 6 replies
  • 0 kudos

Channel management

I can't manage my channels or theme pack selection on the app or online and it's becoming very frusting. I've had a heck of a time dealing with Telus and only been signed up a month and a half. I did the 55" tv promotion and they sent me extra tv box...

Robo by Friendly Neighbour
  • 9046 Views
  • 18 replies
  • 3 kudos

Missing Episodes Big Brother

I’ve noticed that there are no current episodes of BB after E14 are not online yet. This seems to happen sort of frequently and I’m seeing that there are other messages about other shows to the same effect. But someone please explain what the problem...

Missing Episode (yet again) - Sep5th episode AGT

PikTV (now TelusTV+) is missing the SEP 5th episode of America’s Got Talent in the Video on Demand section. They have already posted the RESULTS show from SEP 6th , but not the actual Performances show from the 5th. What gives. Why does this keep hap...

HappyCat by Neighbour
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  • 1 replies
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No order number sent for 4K box order.

Thought I’d ordered. Had a lengthy conversation with agent. Shows as change on my bill but I never received the device. Need to know if 4K box will work even if I don’t have a 4K TV. Hugely annoyed that Netflix isn’t supported without this device, as...

Resolved! Missing final Episode BBQ Brawl S4:E10

Final episode of the season should be airing on Sept 10...It appears looking at the TV listings that Telus have put the final episode of S3:E8 in place of what should be S4:E10...Incredibly annoying when you spent the last 9 weeks watching only to mi...

MrSL by Leader
  • 3037 Views
  • 6 replies
  • 0 kudos

Telus Optik box crashing

We have two optik boxes on Pure Fibre gig speed. One of them is stuck in a boot cycle and the other will work for a while, then the image and sound freezes and it reboots. This happens multiple times per day and I have no idea why.Any thoughts, or do...

Disappearing series recordings - Digital Box (2)

Hi @Optik-Kate so my original posting is now locked - why?Original Series Recording disappeared. Unable to set a new Series Recording for: CH313 "Bobby's Triple Threat", next airing CH313, Sept 08, 6pm S2:E2. Able to set as an individual recording. I...

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MrSL by Leader
  • 4686 Views
  • 11 replies
  • 0 kudos
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