Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
With the continued challenges with obtaining properly functioning recording functions, On Demand viewing is a necessary fallback to catch up. However, it doesn't show when an episode has been viewed.I am pretty sure that once upon a time it used to s...
Recording events has been a problem for a while and unreliable at best. Now the app doesn't even give you the option to record if you're away from home. What is going on. For the amount of money Canadians have to pay for cable you'd think a multi bil...
I've noticed when I put it to channel 555 (CMT HD) that it is playing the SD version of the channel and not the HD channel. Is this happening for anyone else?
I have OptikTV with the Crave/HBO/Starz package. I am trying to access Crave via the AppleTV app on my AppleTV streamer but it says I need to pay for the subscription. Oddly, I was able to do this recently and watched two episodes of the The Pacific,...
every time I open the my telus app and go in to the services, I am getting an error of experiencing trouble connecting to the server at this time. This has been happening since we got the services connected (2 weeks). we have the Basics + Pick 5 opti...
When I installed my new Telus-21T digital box, I opt to use the ethernet port as my wifi signal is not great where my TV is located. Tv service was great and fast and the ethernet port LED were happily blinking green as data was moving.But on day 2 (...
I just got a text from 777222 about an issue with my optic tv. As followsHi, it's TELUS. While performing a routine service check, we found an issue with your TELUS Optik TV service, which may be causing video quality issues. Please confirm if you ar...
I would like to confirm the process for returning the Optik Tv box that I didn't even want in the first place. So, to start this off the tech said "yeah they're gonna ship it and you can just call to cancel" Then UPS show up, of course while I'm at w...
It has been one issue after another since we signed up for this Optik Bundle.I had followed the instructions to link our Netflix after we received the tv box, and it’s supposed to be included with our Core + Premium (shows on the bill).Went to watch ...
Started mid day when the channel I had on went blank and then gave me the "Playback error. Sorry an error has occurred, Please try again". All channels now say this when trying to watch anything. I am using Chrome and have not had an issue watching f...
