Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Hi folks
Hi folks so I recently bought my own wifi router a tp link BE9700 I have it on partial bridge mode the nah20t. My Telus white MOCA connected to tp link deco shows the ip address in Abbotsford be9700 wifi 7 shows I’m in Campbell river is this normal? ...
No service on pre-paid plans - 2 accounts
Hello, we have two pre-paid plans with Telus, both are on the $100/year prepaid plans. Both lines are down all of a sudden. We can not make or receive calls. We have tried rebooting the devices and still nothing. Calls from others go to voicemail. Ca...
charged without activation
i havent recieved my sim in the mailbox and i just got an email saying they have started charging me on my account when my sim hasn't even been activated nor recieved. I went inperson and just to get the same sim i was asked to pay for it, what am i ...
Apple internal test showing 21000 calls in two weeks
Having connection issues with the iphone 16 since i got it and ported my number over from rogers. Had 3 different sim cards. took it to apple to do a hardware test. Antenna is good. They noticed in the last week that there is over 21000 calls in the ...
Do I need emailed waybill for equipment return?
I had my Internet cancelled today and the return equipment instructions gave me a return ID # and said to give that to Canada Post and they will print a waybill. Is this the best way to return the equipment? I've heard a waybill will be emailed but I...
Ogden / Lynwood phone service out again.( copper theft )
Yahoo my phone service is out again ! (July 11th.)After telus finally fixing my service not even 2 weeks ago for a different problem ( Out for 5 days) it's down again.This time it's copper theft.Before finding this out I called tech support thinking ...
Not able to cancel Stream+ subscription
I'm trying to cancel my stream+ premium subscription, but when I go to manage my subscription, it gives me an error message. Page could not be loaded. I have even gone in-store to get them to cancel, but they can not even do anything about it. Even a...
Disney + promotion
I received a 24 month free Disney + promotion when i upgraded my mobility package back in November. I also received a special offer on Stream + a few days later for 6 month. Disney plus worked for those 6 months but now that the stream + has expired ...
How does one account get cancelled without your authorization or awareness
My Account gets cancelled without any authorization or message. I am looking from answers from Telus
Why Even Call Me?
I just received a phone call from someone at Telus overseas, asking how I was doing. I said "Bad" as my bill increased out of nowhere in March.Peewee agent proceeds to completely disregard my response and reads his script, "we wanted to make sure eve...
