I cancelled Telus last month and was told I that I would pay for my current bill in full then the next bill with auto generate at your usual time. Well it's past my usual bill time and nothing as generate. Also, I got equipment return email from Puro...
I have called in 4 times now to discontinue our home phone line. Each time they say so sorry we will do it right now ..and then when I call back in a month they say sorry it wasn't done right we will do it now. Repeating cycle! They did remove the ch...
I would like to file a formal complaint regarding the incredibly frustrating and time-consuming experience I’ve had trying to resolve a simple login issue.I’ve spent over 6 hours on the phone and more than an hour in-store, just trying to receive a v...
Hello. . Could someone please explain me how the internet services agreement from 25 of November 2024 became 2 agreements (internet + home security) from 27 of November, 2024?
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless. It boasts such amazing features - schedules, device-blocking, content-blocking and so much more! - but it rarely works. I either get a noti...
I'm receiving multiple calls per week (sometimes per day) for different people offering me a Telus mobility account or special deal. Are these scam marketing calls or is Telus actually authorising these sales agents?
Hi folks so I recently bought my own wifi router a tp link BE9700 I have it on partial bridge mode the nah20t. My Telus white MOCA connected to tp link deco shows the ip address in Abbotsford be9700 wifi 7 shows I’m in Campbell river is this normal? ...
I keep hearing over and over again from Telus on-site techs and support agents that the Network Access Hubs will not work with Static IP addresses if set to Bridge Mode and they should be set to Router Mode instead. Help me understand how the WAN tra...
I'm a current Telus customer, and at first, I received an email notice from "First Choice Credit Services" on June 26, 2025, claiming that I have a certain amount of money uncollected regarding the "settlement" of an already closed account dating bac...
My husband passed away. I’m the account holder and am in mid contract. I’m paying almost $300 per month as we have Canada US plan on both our phones. I want to keep his phone but no longer want Canada US plan on his phone. Can I change the plan witho...
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