Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I have tried getting through to a person, but to no avail... I had previously logged a complaint about the my Business TV invoice. The original account number for TV that I was given was 2400XXXXX. TV service started on May 16th, and checking regular...
Hello, I'm running into an issue and support doesn't seem like they can help. I have an LG Oled TV and I'm unable to pair it with the remote that came with the optik tv box. When I try and do it from settings it tries 3 codes, but none of them work. ...
I am no longer able to set a recording from the Telus TV app on my phone. I have been using this for more than 2 years and all of a sudden the option to record is no longer available. What's up?
I bought a second HD TV for basement (10 degrees cooler??). Digital box for older TV will not show 4K but not a problem. New 4K digital box is for new TV but I'm wondering if recordings going to The Cloud, is compatible with PVR recordings for older ...
Hi, I can't seem to cancel a subscription channel, TSN. i got it for the Euro 24 soccer and its been over 30 days so I should see it but the app crashes every time and I can't see where else to cancel. Please help!
Haven’t used my TELUS Pik TV media box in several years. (Instead been watching on iPad.) I connected the box back up to my TV and other apps like Netflix and YouTube are working fine. But the PIK TV app just seems to hang. I select it and the logo p...
There should be an option on our Telus account to add a pin or remove certain TV apps as necessary. As a parent, I do not wish for my child to be able to access YouTube on the TV. I have blocked the channel, but they can still get through the apps se...
Whenever I watch tv, the internet cuts out (and often). The Network Access Hub shows the “red light of death”. I’m currently trying to watch a program and it has tripped out 6 times in 30 minutes. So basically the tv is unwatchable. And often I’ll be...
no network on some channels for days , no update never offer compensation due to lack of service/connection on channelsservice charges keep going up but service/ support go to the other direction,company first instead of providing better customer ser...
The channels are down for more than 12 hours. Is this normal? I just subscribed to Optik TV and the chinese package, got the box on Tuesday and Thursday can't watch it since afternoon. If this happens often, I'd better cancel the service while I'm st...
