Hi there, I'm looking to switch out the Telus ISP provided routers to my own, specifically, the Unifi (ubiquiti) dream router 7. If anyone's curious, it's because of buffer bloat issues and wanting custom control. The problem is, my house is severely...
I have called in 4 times now to discontinue our home phone line. Each time they say so sorry we will do it right now ..and then when I call back in a month they say sorry it wasn't done right we will do it now. Repeating cycle! They did remove the ch...
There have been ongoing issues with tampering with Telus equipment (the neighbourhood network box) that have forced us to cancel our Telus Home Services account. Please advise on who to report this to.
We upgraded to Fibre optic a while ago and ever since the connect app isn't functioning properly. Devices aren't showing up so I am unable to pause wifi or set schedules. This is a huge feature in our household with young kids. I need to be able to c...
Hi there, My husband and I upgraded his phone via the website back in May. We were charged for his old phone but when speaking to someone online (after being told by our Local Telus store to call - they were kind enough to give us a shipping label), ...
Gents, I can't for the life of me log into the 192.168.1.254 portion to access this gateway. The admin password doesnt work, has never been changed, yet works for the http://192.168.1.59/login.htm portion. In the latter mentioned portion, I can acces...
Very frustrating to get any service from Telus. So far have received texts with self-help instructions . Then signed up for a time slot the next day to speak with someone - the time slot means nothing - they called later at their convenience . The pe...
This is absolutely ridiculous. I need to return 4 phones via bring it back program, and order 4 new phones. This has taken 4 separate phone calls so far and today alone, i have been online 4.5 hours and counting. Lucky I have the time right now but h...
Every phone call is like a seance -- "Can you hear me? Hello? Hello? Anyone there?"Why the hell am I paying so much money for cell service when I'd be as well throwing a message in a bottle in the ocean? And Telus has really ditched agent support cha...
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