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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Incomplete Chicago Fire Episode

Hi on demand for Chicago Fire season 11 episode 8 the episode ends right in the middle of it. The other episodes are complete except for this one. It’s supposed to be 42 minutes long, but on demand it’s only 23 minutes long.@AmyjShow name: Chicago Fi...

Rethier by Neighbour
  • 2098 Views
  • 1 replies
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Resolved! PVR is offline error message

We have 2 PVR units and both are currently showing the error message "Your PVR is offline. To record this or future programs, please ensure your PVR is powered on" when attempting to set a recording.Despite this, the show will still record on the PVR...

MoutrayJ by Neighbour
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  • 2 replies
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watching optik on iphone

while attempting to watch optik on iphone, when selecting guide, guide does not match TV box. an example would be W tv. On tv box two W tv channels are displayed, while on phone only one channel displays. As well lately the timing of what is playing ...

Resolved! Canucks Blacked out despite being in same region

I have had Telus Optik TV for 5+ years. Every season i have been able to watch Canucks games on Sportsnet Pacific with no issues. I updated my digital boxes this summer, and ever since I did, i can no longer watch any Canucks games on Sportsnet Pacif...

Lynette by Neighbour
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  • 4 replies
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Resolved! Reelz Channel

 Can Telus add Reelz Channel in Alberta (Calgary)?

gnd by Neighbour
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  • 1 replies
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Al Jazeera English HD ch 825 feed quality

This is a question about Al Jazeera English HD on channel 825 (please hold any political commentary about AJE or their owners, this isn't about that). It seems like the broadcast quality of their HD feed on Telus has gone downhill. It's much more cho...

Egranado by Organizer
  • 1314 Views
  • 0 replies
  • 0 kudos

“Best of on demand” TV package and Netflix Standard

Does anyone know what is included in the “Best of on demand” TV package? I can’t find an actual list of what I get within this package. When I signed up they roped me into getting a TV package along with my Internet by offering me this “loyalty” bund...

Jenn604 by Neighbour
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  • 2 replies
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Resolved! sync new telus box with panasonic tv/

I cannot get telus remote to turn on or turn off tv. Also no volume control. The guide is too big and cannot see the whole guide on screen. I have tried all telus suggestions and no luck. It seems the remote cannot pair up with tv when using search m...

Missing episodes of love island

Hi there! I was watching season 4 of love island on Telus on demand and found that it only goes only up to episode 22 , it’s missing episode 23-31 are these going to be uploaded?

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