Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
This is a question about Al Jazeera English HD on channel 825 (please hold any political commentary about AJE or their owners, this isn't about that). It seems like the broadcast quality of their HD feed on Telus has gone downhill. It's much more cho...
Does anyone know what is included in the “Best of on demand” TV package? I can’t find an actual list of what I get within this package. When I signed up they roped me into getting a TV package along with my Internet by offering me this “loyalty” bund...
I cannot get telus remote to turn on or turn off tv. Also no volume control. The guide is too big and cannot see the whole guide on screen. I have tried all telus suggestions and no luck. It seems the remote cannot pair up with tv when using search m...
Hi there! I was watching season 4 of love island on Telus on demand and found that it only goes only up to episode 22 , it’s missing episode 23-31 are these going to be uploaded?
Hello,Contrary to the Telus description below, (#2) I only have 4K channels available on one TV. The only TV that gets 4K channels is the one connected to the PVR box. The message on screen is that the station is only available on 4K boxes. Does this...
Hello. I have all of the following requirements for 4K TV but can only get 4K on one of my TV's. It is the TV connected to the main PVR box that can only watch 4K channels. The notes from Telus below (#2) seem to indicate that my other TV's should ha...
Shaw Cable had a spot called “Recently Deleted” in the PVR Recordings where you could retrieve something accidentally deleted. I know you get a ‘warning question’ before deleting but that doesn’t help when your kid or spouse deletes something they ‘t...
Screen is stuck on Your Optik TV digital box is initializing. Tried unplugging, rebooting and nothing working
Hi I am a Telus subscriber since the upgrade from OptikTV to TelusTV+, I tried to "Cast/Screen share" from my tablet to my Smart TV and I get the Error message "Required Output Protections Are Not Active".Reported it and Telus could not help and said...
Hello,Is the VIP5662W WiFi capable? I think it is, but I have it currently connected via ethernet but want to move it where there is no ethernet outlet.How do I connect it to my Arcadyan to the TELUS Wifi Hub please?
