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Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 69727 Views
  • 247 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 47462 Views
  • 43 replies
  • 7 kudos

Optic TV & Samsung TV with 'voice activation'

Just got a new Samsung TV. The TV's remote has 'voice activation'. I'd like to be able to use this feature when using the Optic TV channels. Is this possible? If not - how to 'talk to the TV'? We had Shaw until recently and that feature is one we rea...

Samsung iPad galaxy tab A(2016)

I downloaded the new telus tv+ and it doesn’t work. I gave deleted, rebooted, and downloaded again but still doesn’t work keep getting errors

E1 by Neighbour
  • 43738 Views
  • 3 replies
  • 0 kudos

Resolved! Telus TV + on Android TV problems with live TV

I have a sony A80J tv which has android TV. I tried downloading the telus tv + app. Video on demand plays fine, and if I go to the program guide a chose to play a program from the beginning it works fine. However, if I try to play a program that's cu...

Dococ by Friendly Neighbour
  • 2259 Views
  • 1 replies
  • 0 kudos

TelusTV+ login doesn't stick

Every time I launch the app on my iPad , I need to login again and again iPados 16.3.2 , TelusTv+ 9.0.1, Frustration 9.999

Resolved! Optik TV Evolution

We switched from Shaw to Telus and I am confused. We can’t play recorded shows or delete them from the TV. Is there an in depth user guide for Evolution to review. Everything I found online doesn’t match our equipment.

Phoar by Friendly Neighbour
  • 4599 Views
  • 5 replies
  • 0 kudos

Resolved! Unable to login to new TELUS TV+ app on iOS and iPadOS

I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Internet connection and try again." Occasionally I notice...

LindaT by Neighbour
  • 35759 Views
  • 29 replies
  • 3 kudos

Things I miss and things going wrong

Went to play a recording and it is not playing though others are.This has happened before. Also one day went to play a recording and they were all gone, like some concerts I had recorded, not happy. I went from Shaw to Telus. Miss that the remote doe...

Percy by Friendly Neighbour
  • 4641 Views
  • 11 replies
  • 0 kudos

Telus TV+ app UX is poor for easy viewing

Recently switched from Shaw to Telus for TV, while I personally don't have any problems with using the Telus provided hardware (TELUS TV Digital Box) and TV+ app, my grandfather cannot reliably use it by himself (his tech skill is inept). He has cons...

jrods by Neighbour
  • 3065 Views
  • 5 replies
  • 0 kudos

Missing Episodes

@dru - South Park- Season 26- Episode 2- Feb. 15th, 2023- HBO

VOD missing episodes

@dru Mayfair witches from AMC on demand season 1 episodes 5 and 6 are missing.

Manny7 by Neighbour
  • 1317 Views
  • 1 replies
  • 0 kudos
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