Every phone call is like a seance -- "Can you hear me? Hello? Hello? Anyone there?"Why the hell am I paying so much money for cell service when I'd be as well throwing a message in a bottle in the ocean? And Telus has really ditched agent support cha...
Very frustrating to get any service from Telus. So far have received texts with self-help instructions . Then signed up for a time slot the next day to speak with someone - the time slot means nothing - they called later at their convenience . The pe...
Gents, I can't for the life of me log into the 192.168.1.254 portion to access this gateway. The admin password doesnt work, has never been changed, yet works for the http://192.168.1.59/login.htm portion. In the latter mentioned portion, I can acces...
This is absolutely ridiculous. I need to return 4 phones via bring it back program, and order 4 new phones. This has taken 4 separate phone calls so far and today alone, i have been online 4.5 hours and counting. Lucky I have the time right now but h...
I recently asked Telus to do a home move as we have purchased a new home. They agreed they would move my service on July 2nd, today. We booked our home move based on this date as we both work from home so we need this service for our work. Telus call...
Here is a possible confirmation of an issue tech support. If my cell phone that is provided by Telus can not maintain a clear connection while on the phone with you to solve connectivity issues with my 5G Home Internet service, maybe that should be n...
I have multiple accounts that I try to manage and its honestly a head ache. I have used Bill Analyzer to ensure my payments are being made and to access receipts. Today I log in and the Bill Analyzer feature is missing from my dashboard. There has be...
I signed up for Europe Easy Roam 30 Day Pass and when I got to London I double checked my travel plans coverage and there is an additional Easy Roam INTL ($16/day) added. Then there is a note under both plans that reads “The last promotion added to y...
As a Telus customer since 1990, hello BC Tel, for landline, cable, and internet, I’m deeply disappointed with your sales and discount practices. I suspect I am not the only long-term customer who values fair, transparent pricing without the hassle. M...
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