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You are not subscribed to recordings
Just got my new Telus device but I’m getting the above error. When I signed up, the person I talked to said that cloud recordings were included for free now. But as soon as I installed the device and got it up and running and tried to record for the first time, it’s telling me I can’t. Is there something I’m supposed to do first? I already have my Telus account and when I login there, there’s nothing I can see that talks about enabling recordings for my account
It depends on which combo you've selected; for the Core package, recordings are an optional add-on for $10/month. For 4 Theme Packs + 1 Premium or 7 Theme Packs + 1 Premium, recordings are included in the regular monthly price. At this time, if you're not subscribed to recordings and would like to add them, you need to get in touch with a customer service representative; I'd recommend using the chat function for speed rather than calling in.
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KHRTELUS Team Member
It depends on which combo you've selected; for the Core package, recordings are an optional add-on for $10/month. For 4 Theme Packs + 1 Premium or 7 Theme Packs + 1 Premium, recordings are included in the regular monthly price. At this time, if you're not subscribed to recordings and would like to add them, you need to get in touch with a customer service representative; I'd recommend using the chat function for speed rather than calling in.
- What a scam. You’re charging for recordings??
- KHR
On the entry-level packages, recordings are an optional add-on now, yes. This was based on customer research which showed that a significant number of people would rather pay less and not have recordings. In order to address this feedback, TELUS dropped the price of the Core package to $35 per month (a combo previously known as Essentials) and made recordings optional at $10 per month. In addition, we dropped the monthly rental price of a 4K PVR from $20 to $10 for a TELUS TV Digital Box. Even if you factor in recordings for $10, the total price is lower than it was a year ago, and you now have the ability to watch recordings on the go.
