Forum Discussion
Why are so many recordings failing to play
TelusTV-21T Optik TV. In the last 3 days I've had three (3) recordings that completed but would not play. All three showed in the recording list as completed. However, when selecting two of the...
I think I figured out the issue with the bad recordings on TelusTV-21T with the recording (red) circle.
I set up a Grand Slam of Curling series recording a month or so ago.
I have had numerous bad recordings on my TelusTV21 settop box from this series recording.
On the TelusTV-21T settop box today - at 5:00 we found a new bad recording on a 4:00 recording for a current channel 911 Grand Slam of Curling: Tour Challenge, Women's Final: Team Jones vs. Team Lawes.
On my TelusTV+ app (via PC) - I show no such recording.
However when I check the guide there is a current episode playing on channel 911 with the title described above, with a timeslot of 4:00pm to 6:30pm. i.e. It is currently playing on the guide but not recording.
I'm reasonably convinced there is a title match criteria filter difference between the TelusTV-21T settop box app and the PC/iOS Telus TV+ app implementations for series recordings.
Optik-Kate: Please have your developers (Telus or 3SS) take a look at this!
... Unless this has been resolved in the next release of the TelusTV-21T settop box application release ...
Add on edit:
Noticed that on TelusTV-21T settop box, the bad recording entry shows as "recording now" in the recording list. However, when I go into the recording, it shows the recording (red) circle.
If I go into the new manually set recording, the exact same recording that shows the recording (red) circle in the bad recording, shows a play recording option - which works.
Optik-Kate
TELUS Team Member
TELUS Team MemberHi Grimmt , great sleuthing! From what I can gather and understand from the ticket, you're right on the ball. This fix is apart of the release we'll be rolling out at the end of this month.
- Well,, now all recordings and scheduled are deleted..
The new release has been pushed out - I noticed the application version has been updated.
For me, the bad recordings have been pruned out and my recordings are fine, as are my scheduled recordings.Is there a chance you caught it immediately after the update and the recording settings were being reloaded?
- They were all gone on Sunday evening and I waited a few more days to see if anything changed, nope. Started rebuilding (3rd or 4th time I've had to do this ) the scheduled recordings list.
I'm showing 1.23.10.400_release
