Grimmt
+5 more
Ambassador
•
Recording Playback Issues
TelusTV-21T Optik TV.
In the last 3 days I've had three (3) recordings that completed but would not play.
All three showed in the recording list as completed.
However, when selecting two of them I was rewarded with only a "record circle" in the right pane when selected. As if it was asking me to record the program. The only other option I had was to cancel the recording.
When I tried to cancel the recording, it reported and error - cannot cancel recording. I could only remove the recording from the list by rebooting - the PC app did not even show the recording in the recording list.
The third recording just displays "Playback Error - Sorry an error has occurred. Please try again."
I was really looking forward to these recordings and put time aside to watch them - this is becoming beyond frustrating!
One was related to curling and one 1 show of my wife's that I can't remember the name of (not recorded) and one was the Formula 1 shootout (would not playback).
Edit: Clarified settop box
Grimmt
+5 more
Ambassador
•
Hi Rocky3.
Are you using the TelusTV-21T android box?
We have 2 of these setop boxes and both show these problematic recordings (the same list on each of them) - they only show a recording circle with a record/cancel option - selecting either results in a recording operation failed error. There is no option to play, resume, delete, etc.
These recordings do not appear in the recording list if I log into the TelusTV+ apps using my PC nor my iPhone/iPad.
I have not made any changes to my programming (for example the F1 program was set up on TSN - I have all the TSN channels).
Reboots and power cycles don't fix the issue.
The TelusTV-21T android boxes are locked to Telus and I can't find any logon options - I'm pretty sure they don't require a Telus logon. The setop box serial/key is mapped by Telus to our account.Edit: The Telus logout function is located in the settings->account information. At the very bottom of the information list.
Sidenote1: There is an account login option on these boxes but that is only for Google to access their play store for 3rd party apps and has nothing to do with recordings - I also removed my Google account .. just in case 🙂 .. and it had no effect.
Sidenote2: We only use one main (admin) profile.
Maybe the issue is we have 2 setop boxes and they are interacting with each other? When I get a chance, I'll power off both at the same time and then power them both back on and see if anything changes.
0
0
Rocky3
+17 more
Just Moved In
•
Good additional info. I have one TelusTV-21T. Puzzling why PC does not show recordings. When you use the PC or phone does the icon shown the same as the one shown with the Android TelusTV box?
sign out on both devices, reboot is not the same is signing or logging out. Same as changing users on a PC without rebooting. Of course you need to know your user name and password. do both before signing back in.
3
0
Grimmt
+5 more
Ambassador
•
I logged out of both settop boxes this morning (at the same time) and re-entered my Telus account details when prompted. And rebooted.
This did not change the recording list - I still have the bad recordings appearing in the recording list.
2
0
Grimmt
+5 more
Ambassador
•
I think I figured out the issue with the bad recordings on TelusTV-21T with the recording (red) circle.
I set up a Grand Slam of Curling series recording a month or so ago.
I have had numerous bad recordings on my TelusTV21 settop box from this series recording.
On the TelusTV-21T settop box today - at 5:00 we found a new bad recording on a 4:00 recording for a current channel 911 Grand Slam of Curling: Tour Challenge, Women's Final: Team Jones vs. Team Lawes.
On my TelusTV+ app (via PC) - I show no such recording.
However when I check the guide there is a current episode playing on channel 911 with the title described above, with a timeslot of 4:00pm to 6:30pm. i.e. It is currently playing on the guide but not recording.
I'm reasonably convinced there is a title match criteria filter difference between the TelusTV-21T settop box app and the PC/iOS Telus TV+ app implementations for series recordings.
Optik-Kate: Please have your developers (Telus or 3SS) take a look at this!
... Unless this has been resolved in the next release of the TelusTV-21T settop box application release ...
Add on edit:
Noticed that on TelusTV-21T settop box, the bad recording entry shows as "recording now" in the recording list. However, when I go into the recording, it shows the recording (red) circle.
If I go into the new manually set recording, the exact same recording that shows the recording (red) circle in the bad recording, shows a play recording option - which works.
7