Grimmt
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Recording Playback Issues
TelusTV-21T Optik TV.
In the last 3 days I've had three (3) recordings that completed but would not play.
All three showed in the recording list as completed.
However, when selecting two of them I was rewarded with only a "record circle" in the right pane when selected. As if it was asking me to record the program. The only other option I had was to cancel the recording.
When I tried to cancel the recording, it reported and error - cannot cancel recording. I could only remove the recording from the list by rebooting - the PC app did not even show the recording in the recording list.
The third recording just displays "Playback Error - Sorry an error has occurred. Please try again."
I was really looking forward to these recordings and put time aside to watch them - this is becoming beyond frustrating!
One was related to curling and one 1 show of my wife's that I can't remember the name of (not recorded) and one was the Formula 1 shootout (would not playback).
Edit: Clarified settop box
Grimmt
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Bad recordings continue to appear in the Recording List (not the scheduled list).
The developers removed bad recordings after my previous post but new bad recordings continue to show up.
A key here again is that these recordings show on both of our TelusTV-21T boxes; they do not show on TelusTVplus applications (I confirmed on my PC and on iOS). Also, all of these have been set up as series recordings in the past.
These bad recordings simply show a Record option with the red circle and an option to cancel the recording - which fails if selected.
1. I now have two (2) 2023 Pan Continental Curling Championships episodes left in my list.
These are collapsed under an series heading.
1a. shows as recorded "Yesterday" 4h2m - no details appear with the recording
1b. shows as recorded "Yesterday" 3h4m - no details appear with the recording
2. I have two (2) NFL Football programs
These are not collapsed under a series heading (i.e. show as 2 separate programs)
2a. shows recording of Nov5 4h7m - no details appear for the recording
2b. shows recording of Nov5 4h 27m - no details appear for the recording
3. One program of 60 Minutes recorded Nov5 1h40m - no details appear for the recording
Interestingly, I also have a separate 60 Minutes recording recorded which is good. It shows details as S56E7 on Nov 5 for 40m.
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Rocky3
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I had this problem after I swapped some channels that were used to make the recordings. The recording would not play as I no longer subscribed to that channel, Yes it took a while to delete them. I think what works is delete and then reboot.
It is a cloud thing, they are not local like before. The cloud knows you no longer have permisssion to view that show on that channel.
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Grimmt
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After updating this thread yesterday that I continue to accumulate these bad recordings, this morning they are all cleaned up. No bad recordings, yay!
Thanks, I assume Telus ran a cleanup routine.
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Grimmt
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This continues to be an issue with the TelusTV-21T android box.
We have gathered 4 more recordings that cannot be deleted from the recordings list. 2 x F1 Racing (17th and 18th Nov), 1 Mysteries from Above (12th Nov) and 1 Dateline (9th Nov)
As before, only a red circle option is available.
And also, as before, TelusTV+ apps (PC and iOS) do not show these recordings in their recording lists.
Reboots do not remove these recordings.
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Rocky3
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Did you change channels and these are recording from the previous channel you had?
Reboot did not work? I may have also done a sign out sign in. As I do not log each move I do not know which one finally worked.
so far only recordings I have now are ones I wanted and can play
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