Forum Discussion
Why are so many recordings failing to play
TelusTV-21T Optik TV. In the last 3 days I've had three (3) recordings that completed but would not play. All three showed in the recording list as completed. However, when selecting two of the...
I had this problem after I swapped some channels that were used to make the recordings. The recording would not play as I no longer subscribed to that channel, Yes it took a while to delete them. I think what works is delete and then reboot.
It is a cloud thing, they are not local like before. The cloud knows you no longer have permisssion to view that show on that channel.
Unfortunately, these recordings do not provide any play or delete options. As mentioned I only have an option to cancel the recording, which always failed. Both rebooting and power cycle attempts did nothing to fix the recording list.
I agree this issue is likely due to some guide change that may have occurred that is missing some clean up or update step for the TelusTV-21T box. We’ve never had this issue on the TelusTVplus apps (PC nor iOS).
