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DRoberts's avatar
DRoberts
Neighbour
11 months ago

Watching recordings on iPhone

I just got the new 4K Optik box and supposedly I should be able to watch recordings on my iPhone  using the TV+ app. The app shows the recordings but says they are only playable on an Optik TV Digital Box. How can you watch them?  I've got the latest version of the app. 

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  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Have you also tried uninstalling and reinstalling the app? If that doesn't do the trick, send us a private message and we can investigate further.

    • DRoberts's avatar
      DRoberts
      Neighbour
      I reinstalled the app but it still won’t let me view recordings on my iPhone
      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Alright. Let us know if you'd like us to gather some info for our Optik team.