Forum Discussion

sligard's avatar
sligard
Neighbour
2 years ago
Solved

Watch a program while the PVR record a differnt program in HD

We are watching a television show in HD and we will get a message saying that we can no longer watch this program as another TV in the house is using HD.   We figured out, that the PVR had just started recording a program, which interrupted the program we were watching. We either have to cancel the recording or quit the program we were watching. I find it strange that we cannot have 2 HD channels going at the same time. Does anyone else suffer from this problem?

 

  • xray's avatar
    xray
    2 years ago
    You can check your stream profiles by selecting Menu -> System Information -> Stream profiles.

    It's likely Internet 15 cannot support 2 HD streams.

3 Replies

  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User

    I'm assuming you're using the standard Optik set top boxes and not the AndroidTV based newer one. It's not common to see 2HD unless you're on slow DSL. What speed is your internet connection? Is it DSL or fibre?

    • sligard's avatar
      sligard
      Neighbour
      Definitely not Fibre. We are on Telus Internet 15.
      • xray's avatar
        xray
        Hero
        You can check your stream profiles by selecting Menu -> System Information -> Stream profiles.

        It's likely Internet 15 cannot support 2 HD streams.