Forum Discussion

redtide's avatar
redtide
Neighbour
2 years ago

Unable to manage Optik TV

I've been trying to change my tv plan for days. have logged onto all forms of the app (IOS, Android and Windows) and all I get is this. 

 

"Looks like something went wrong. Please Try Again"

 

After goggling this it seems its a common error but i cant find a solution. 

 

Very frustrating when the support line tells me to make my changes online and then this happens. Please help...

17 Replies

  • JackWest's avatar
    JackWest
    Neighbour
    8 months ago

    I have the same problem, and it seems like this has been a common issue for a while. In fact, I think “Looks like something went wrong” might just be Telus’s new motto. I call Telus loyalty reps whenever possible to make changes even though it can be a grind.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      8 months ago

      Hey JackWest - The way to change your theme packs is to go Here and tap on I am an existing client - this will allow you to log in to your My TELUS account 

      • 1976's avatar
        1976
        Friendly Neighbour
        8 months ago

        I have the same problem; I can't change my packs.

    • 1976's avatar
      1976
      Friendly Neighbour
      9 months ago

      I am experiencing the same issue; I am unable to change the theme channels.

    • Mackie's avatar
      Mackie
      Friendly Neighbour
      2 years ago

      Telus, this isn’t an answer. My Telus app hasn’t worked for a year. Trying to manage tv services, that is.

  • Jnk's avatar
    Jnk
    Neighbour
    2 years ago

    I’m having the exact same problem. I’m a new subscriber and so far this is very frustrating.

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