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Unable to login to new TELUS TV+ app on iOS and iPadOS
I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Intern...
Which version of iOS / iPadOS are you using? Which iPhone model is it?
Have you tried:
- going into Settings (main settings on iOS/iPadOS)
- Scroll down and tap on TV Provider.
- Does it give you the option to Sign Out? If yes, sign out and then go back to log in to TV+ again.
I have an iPhone 13 and I am able to log in to the TV+ app without experiencing the same issue.
Thank you Sugata - Telus owes you. I adapted your steps and used on my Apple TV box and it worked. In Apple box, go to 'Settings' (toothed wheels), and under 'Apps' and a few other categories, remove any references to TelusTV+ that you can find - there's a few to either turn off, or completely remove, ie. 'User and Accounts' > Apple TV Accounts; 'Apps' > TV; 'Apps' > TelusTV+; That way, once you re-install the TelusTV= app, it will recreate the app throughout the Apple system. It's a shame that Telus doesn't employ technical people who are as ingenious as many of their customers.
Worked for me also on the iPad and Apple TV, thanks Sugat, great sleuthing!
