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Unable to login to new TELUS TV+ app on iOS and iPadOS
I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Intern...
Which version of iOS / iPadOS are you using? Which iPhone model is it?
Have you tried:
- going into Settings (main settings on iOS/iPadOS)
- Scroll down and tap on TV Provider.
- Does it give you the option to Sign Out? If yes, sign out and then go back to log in to TV+ again.
I have an iPhone 13 and I am able to log in to the TV+ app without experiencing the same issue.
I have an iPhone 12. Couldn’t log in. I tried the suggested Setting/TV Provider trick and now that won’t accept my credentials either. I finally called Telus and they said there is a known issue with the Optik Plus app and iOS systems.
Guess it’s being worked on.
Guess it’s being worked on.
KHR
TELUS Team Member
TELUS Team MemberHi Bigmom
Do your My TELUS credentials let you log in to telus.com/mytelus? If no, then it's a username/password problem. If yes, are you able to log in to telustvplus.com? If no, then it's an account synchronization problem that needs contact centre agent intervention (use the chat feature or contact us). If yes, then there's an issue with Apple and your My TELUS account - I'd ensure you've upgraded to the TELUS TV+ app (you mention Optik Plus) and are you running iOS 16.3.1. The first troubleshooting steps I'd normally recommend are to ensure your app and operating system are up to date. If no, then I'd attempt the steps above related to TV Provider settings and iCloud keychain.
