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Unable to login to new TELUS TV+ app on iOS and iPadOS
I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Intern...
Which version of iOS / iPadOS are you using? Which iPhone model is it?
Have you tried:
- going into Settings (main settings on iOS/iPadOS)
- Scroll down and tap on TV Provider.
- Does it give you the option to Sign Out? If yes, sign out and then go back to log in to TV+ again.
I have an iPhone 13 and I am able to log in to the TV+ app without experiencing the same issue.
I found the problem. Its a bug between the Telus TV + app and the Apple IOS TV provider app settings.
To fix the problem,
On your apple Phone or Tablet.
To to Settings (the grey sprockey wheel)
Scroll down to "TV Provider"
Select "TV Provider"
Log out
Turn off the button selecting Telus as a TV Provider
Exit the settings app
Go to the Telus TV + app
Go to the settings button located at the bottom right hand of the app
If you get a pop up asking to select Telus TV+ as a TV Provider, decline the request
You can accept notifications
Select Login
Enter user name (enter user name manually)
Enter password (enter password manually)
(avoid using the IOS keychain some have noticed issues with that function also)
And voilà! The app will log in.
The Telus app team needs better quality assurance and testing.
They also need to review integration functions with 3rd parties or steer away from all of these functions.
Hope this helps someone.
Followed your steps Sugata and it now works. Thanks so much
Thank you for doing the work to figure this issue out, worked for me on my ipad after a couple frustrating days.
Thank you Sugata - Telus owes you. I adapted your steps and used on my Apple TV box and it worked. In Apple box, go to 'Settings' (toothed wheels), and under 'Apps' and a few other categories, remove any references to TelusTV+ that you can find - there's a few to either turn off, or completely remove, ie. 'User and Accounts' > Apple TV Accounts; 'Apps' > TV; 'Apps' > TelusTV+; That way, once you re-install the TelusTV= app, it will recreate the app throughout the Apple system. It's a shame that Telus doesn't employ technical people who are as ingenious as many of their customers.
Worked for me also on the iPad and Apple TV, thanks Sugat, great sleuthing!
