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Unable to login to new TELUS TV+ app on iOS and iPadOS
I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Intern...
Which version of iOS / iPadOS are you using? Which iPhone model is it?
Have you tried:
- going into Settings (main settings on iOS/iPadOS)
- Scroll down and tap on TV Provider.
- Does it give you the option to Sign Out? If yes, sign out and then go back to log in to TV+ again.
I have an iPhone 13 and I am able to log in to the TV+ app without experiencing the same issue.
Nighthawk
Community Power User
Community Power UserWhich version of iOS / iPadOS are you using? Which iPhone model is it?
Have you tried:
- going into Settings (main settings on iOS/iPadOS)
- Scroll down and tap on TV Provider.
- Does it give you the option to Sign Out? If yes, sign out and then go back to log in to TV+ again.
I have an iPhone 13 and I am able to log in to the TV+ app without experiencing the same issue.
None of these solutions work for me. My question to Telus is why aren’t they fixing their app? What do I pay them for? That’s like asking me to fix my new car cause they didn’t test a new part and it’s loose! Why do tech companies get away with this nonsense?
- I have an iPhone 12. Couldn’t log in. I tried the suggested Setting/TV Provider trick and now that won’t accept my credentials either. I finally called Telus and they said there is a known issue with the Optik Plus app and iOS systems.
Guess it’s being worked on.should be ok now it seems they fixed the problem March 8th
KHRTELUS Team Member
Hi Bigmom
Do your My TELUS credentials let you log in to telus.com/mytelus? If no, then it's a username/password problem. If yes, are you able to log in to telustvplus.com? If no, then it's an account synchronization problem that needs contact centre agent intervention (use the chat feature or contact us). If yes, then there's an issue with Apple and your My TELUS account - I'd ensure you've upgraded to the TELUS TV+ app (you mention Optik Plus) and are you running iOS 16.3.1. The first troubleshooting steps I'd normally recommend are to ensure your app and operating system are up to date. If no, then I'd attempt the steps above related to TV Provider settings and iCloud keychain.
Didn’t work for me. Same loop of app asking me to login interminably and still not recognize me - though it seems to recognize most of my channels. It’s broken, non-functioning, pain in the behind. I was on phone for two hours plus last night, spoke to 5 tech support people. Nobody seems to be informed about the issue.
Yep, same issues as you're experiencing. When the new app, TelusTv+, was introduced, I simply replied to prompts to sign in with Telus provider - no password or username required. Now for some reason the login procedure has changed and when I enter my Telus username and password the page keeps refreshing and asking for the username and password again - it's groundhog day. How in the heck does Telus always manage to make their service worse than it was before they introduced a new app that was supposed to improve their service? There's Telus manager somewhere who's sending out emails to employees directing them to play games with customers.
- Same issue for me. Signing out and back in also does nothing to correct the issue
Your suggestion to Sign Out of the TELUS TV+ app via the iOS TV Provider setting resolved my issue. I was unaware of this setting.
Signing out allowed me to sign in with the correct account. When I first installed the TELUS TV+ app, I signed in with the wrong account. Even when I uninstalled and reinstalled the app, I was unable to enter the correct account credentials.
Thanks VERY much for taking the time to promptly answer my question with clear and detailed instructions.
