Forum Discussion
Tv sound keeps cutting out.
Unplugging and plugging it back in doesn’t fix it. Cable tv is fine . Telus is the problem. Nothing fixed it
7 Replies
sound cutting out has to do with surround sound. you have it turned on but CBC does not. At least for me switching that setting found a workable sound, Your TV, like mine also has this switch, so it gets interesting finding a universal setting for all channels.
Sound fading is my newest issue.
Sound fading on me also.
TELUS_SupportOfficial Support Team
Can you provide us with your app version, and
a) does it happen on VOD, live TV, recordings, only some channels, etc?
b) Does the sound fade in and out or just goes down and stays down
c) how often is this happening? Is it after the box has been on for a certain period of time?
d) does restarting the box fix the issue (even temporarily)?
- What are you unplugging and plugging? The power? To the TV or Optik box? The HDMI cable?
You say cable TV it's fine. So you cable service as well?
If you want meaningful help you need to provide meaningful information.
