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Tv plus app
Hi, new app does not work properly. I used to be able to setup recording of programs with the old app, and view my recordings. No longer possible. Contacted Tech Support and was told Telus rolled out ...
Hi Audio_Guy , there are definitely users with working record functionality, and there are users that experienced issues but was fixed by an agent. I was able to escalate your previous call-in to our backend again, and they reprovisioned your account. Can you try and see if the issue is fixed? Please make sure you have the latest app version. If you are using browser, please make sure to use https://telustvplus.com/#/
The agent I spoke to contacted the back office team, and this was the answer I got. You are suggesting I try again? Is anyone able to record shows with the new app?
Optik-Kate
TELUS Team Member
TELUS Team MemberHi Audio_Guy , there are definitely users with working record functionality, and there are users that experienced issues but was fixed by an agent. I was able to escalate your previous call-in to our backend again, and they reprovisioned your account. Can you try and see if the issue is fixed? Please make sure you have the latest app version. If you are using browser, please make sure to use https://telustvplus.com/#/
