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Tv plus app
Hi, new app does not work properly. I used to be able to setup recording of programs with the old app, and view my recordings. No longer possible. Contacted Tech Support and was told Telus rolled out the app without the back end support to actually connect it to the PVR! Asked if I was able to roll back to old app. No. What kind of management is this?
Hi Audio_Guy , there are definitely users with working record functionality, and there are users that experienced issues but was fixed by an agent. I was able to escalate your previous call-in to our backend again, and they reprovisioned your account. Can you try and see if the issue is fixed? Please make sure you have the latest app version. If you are using browser, please make sure to use https://telustvplus.com/#/
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- App has stopped recording again. Just get spinning circle and "Recording not set" message. How to resolve?
Optik-KateTELUS Team Member
Hi Mark, have you tried re-installing and/or updating to the latest build?
Hi, yes that worked.
Thanks
Mark
- Optik-Kate
Hi Audio_Guy , we're sorry for the inconvenience and confusion. If you have a Twitter account, I recommend reaching out to TELUS Support via DM with your account information and ask to have a ticket created for the PVR issue. This is something our backend team can review and fix (not an app issue). Alternatively, you can also visit Telus.com's smiley chat box on the bottom right to speak to an agent and share your info there to have a ticket created.
- The agent I spoke to contacted the back office team, and this was the answer I got. You are suggesting I try again? Is anyone able to record shows with the new app?
- Optik-Kate
Hi Audio_Guy , there are definitely users with working record functionality, and there are users that experienced issues but was fixed by an agent. I was able to escalate your previous call-in to our backend again, and they reprovisioned your account. Can you try and see if the issue is fixed? Please make sure you have the latest app version. If you are using browser, please make sure to use https://telustvplus.com/#/
