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stefhelm's avatar
stefhelm
Neighbour
3 years ago
Solved

Telustv-21t guide filter issue

Hi. I have a TelusTV-21T box. I was playing with the channel guide filter option and clicked "all channels" which shows all channels in the guide as opposed to channels you are subscribed to. Unfortunately I am unable to unselect this filter. It is now stuck on. It sure seems like a bug. Looking for ideas before I factory reset this so I can get back to seeing only subscribed channels.

Thanks!
  • stefhelm's avatar
    stefhelm
    3 years ago

    Hi,

    A power cycle did not work.  I actually did not have the option to choose "subscribed channels" on either of my 21T boxes.  I only had "all channels".

    I was able to start a tech support chat with Telus today.  The did some sort of re-sync on my account and then asked me to log out and log back in to my Telus account on each box.
    After this, I had several more options in my Filter menu including the "subscribed channels" option.

    So all is well now.

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  • stefhelm's avatar
    stefhelm
    Neighbour
    3 years ago

    Hi,

    A power cycle did not work.  I actually did not have the option to choose "subscribed channels" on either of my 21T boxes.  I only had "all channels".

    I was able to start a tech support chat with Telus today.  The did some sort of re-sync on my account and then asked me to log out and log back in to my Telus account on each box.
    After this, I had several more options in my Filter menu including the "subscribed channels" option.

    So all is well now.

    • Rocky3's avatar
      Rocky3
      Guardian
      3 years ago

      After 3 weeks is the re sunc still working.

      You have a 21T box and options shows all channels, favorites and subscribed choices?

      I just spent 2 hours with tech support who tried a reboot or? and kept asking if TV shut off, when it did not.

    • Rocky3's avatar
      Rocky3
      Guardian
      3 years ago

      stefhelm, Is it still working 3 weeks later

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    3 years ago

    Hi stefhelm 

     

    The guide filter is designed that it is only maintained for that session - if you turn the box off and turn it back on, your guide filters should be reset to 'subscribed channels' only. If this isn't happening, I'd suggest first checking for a system update (Settings --> Device settings --> Device Preferences --> About --> System update). If there isn't one available, try a reboot (Settings --> Device settings --> Device Preferences --> Reboot) to see if this solves your problem. If not, then factory reset (Settings --> Device settings --> Device Preferences --> Factory reset)

  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Before resetting it, can you try power-cycling it? Unplug the box for 10 seconds, plug it back in then try again. 

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