Forum Discussion

jcro's avatar
jcro
Neighbour
2 years ago

Telusplus online On demand Pause

Hello! While watching any show on demand online through the telusplus site if you click pause during an episode then leave it for a while when you come back to the site and try to resume the episode ...
KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi jcro 

 

Can you share a few details such as which browser you're using, which OS you're on, which shows and channels? I just tested a few different programs at telustvplus.com on Google Chrome, and my bookmarks were retained after pausing, exiting the tab and launching a new session. 

  • jcro's avatar
    jcro
    Neighbour
    2 years ago

    Thanks for the quick replies! Windows 11, Chrome 123.0.6312.122 
    Interesting. I just tried a few different things and it seems no matter what I do if I pause the show and close the browser then go back into telusplus it restarts the show from the beginning. Like I say It has been this way for several years even in the previous telus tv online site. And on multiple computers. 
    The show I just tested on was the equalizer S4 E4

    • jcro's avatar
      jcro
      Neighbour
      2 years ago

      Something else interesting. If the episode has a green progress bar at the bottom then it resumes as it should, but If it doesn't it restarts. What does the system use to know if it should have the progress bar? 

       

      • KHR's avatar
        KHR
        Icon for TELUS Team Member rankTELUS Team Member
        2 years ago

        Thanks. I tested the same show as you and it didn't save the bookmark. Everything else I watch or have tested had bookmarks retained. I'll share with our developers to see what's happening.

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