Forum Discussion

katbel78's avatar
katbel78
Advisor
3 years ago

TelusTV+ login doesn't stick

Every time I launch the app on my iPad , I need to login again and again 

iPados 16.3.2 , TelusTv+ 9.0.1, Frustration 9.999

9 Replies

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  • To answer Telus email of this morning : Did it solve your problem?

    No,  it didn’t. Still dealing with the same issue. 
    A question for Telus: did you fix our issue? Because you need to fix it in your app.ASAP

     

  • lp1212's avatar
    lp1212
    Friendly Neighbour

    I called Telus and they are are of the problem and are trying to fix it.

    • katbel78's avatar
      katbel78
      Advisor

      Please don’t yet…😉 maybe they will fix it … please SOON !

      • lp1212's avatar
        lp1212
        Friendly Neighbour

        I have tried everything a couple of times.  Ready to tear my hair out.

    • katbel78's avatar
      katbel78
      Advisor

      Thanks, I read it  before posting 

      but doesn’t solve the issue. I can login but next time I use the app I need to login again 

      • Optik-Kate's avatar
        Optik-Kate
        Icon for TELUS Team Member rankTELUS Team Member

        Hi katbel78 , can you try  turning it off and fully uninstalling the app, reinstall it, and make sure to say 'no' to the SSO prompt when launching the app again?

        Could you also share the full version and edition of your app? 9.0.1 (###) (need the 3 digit after 9.0.1) Thanks!