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Sole21's avatar
Sole21
Neighbour
3 years ago

TelusTV+ Chromecast App Log-in Error

Hi,

After installing the app and attempting to login, I've been getting an error that states, "Your account login has failed, please visit TV support so we can assist you with your issue." And the app won't let me log into my Android phone app or Chromecast now. Has anyone run into this issue? Any solutions?

Thanks.

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  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    Which Chromecast are you using; the regular Chromecast or Chromecast with AndroidTV? The TelusTV+ Apps work on Chromecast with AndroidTV, but not the regular Chromecast.

     

    • Sole21's avatar
      Sole21
      Neighbour
      Chromecast with AndroidTV, yes. The 4K model