TelusTV-21T Cloud recording playback freezing

berbma2 

I will not do another factory reset thanks. This issue occurs once in a blue moon. It is now determined as the clip/stop play before a commercial, except the freeze and the commercial does not start. a click fast forward 30 sec gets it moving again

what's your  internet speed subscription? if it happen to all of your channels might as well call Tech department, have you tried factory reset the cloud pvr?

Only have one box

is this happening to all of your tv box? or just one?

I feel your frustration.

I left eastlink due to channels we watch being discontinued and now Telus is discontinuing Paramount which had prime shows. It appears to be a trend of changes not isolated to one provider. Shaw also is making changes.

It happens to me as well but so far it has not mattered. What I will watch for is whether the show is new or years old as it probably is the recording being rebroadcast to us. The freeze is annoying. To get it going have to press 30 sec FWD

Hi MrSL , can you provide a couple of examples of the show/episodes this occurred on?