Forum Discussion
Telus gave me an account number that i can't use
The plan was for internet and optik TV. I never received the xbox x with the plan and account number is said to be incorrect. When trying to register the account.
Telus response when it clearly shows they are the ones that need to put in the claim.
This is to follow you up in regards your missing package, our backend team
confirmed that you can file a claim first to Canada post about the lost package, then once you have the Lost Claim Number you may chat/call us back with it so that we can submit again another ticket to our backend team to further investigate the situation.
Sincerely,
Your TELUS team
This is to follow you up in regards your missing package, our backend team
confirmed that you can file a claim first to Canada post about the lost package, then once you have the Lost Claim Number you may chat/call us back with it so that we can submit again another ticket to our backend team to further investigate the situation.
Sincerely,
Your TELUS team
Day 27 of promotional Xbox x lost and not likely to be recovered. Great job telus.
