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Telus Tv+ doesn't work anymore on any platform for my account
Hello, I have been with Telus TV from the very beginning in 2010. Back then it was $10 a month promo for their subscription. One of the best features that came out was Optik Tv on the go. With thi...
That's definitely odd. There are a few 'in home only' channels that have rules in place dictating that you'd have to be at home on your own Wi-Fi (i.e. ABC, FOX, HBO Canada, etc.) but that list is obviously far smaller than the channels that should be available anywhere, including the SportsNet package. Your best bet would probably be to reach out to our Tech Support team so they could investigate this for you. Alternatively, you can send us a private message as well and we can get you in touch with them!
This is not the problem. I have set the filter to either "my subscribed channels" or "playable on my device" even basic channels like CBC, or CTV give the same message, so it is not an individual channel issue, it is somewhere along the line when the new telus tv + got changed, my subscription is not showing up in your system.
I HAVE REACHED OUT TO TECH SUPPORT TEAM AND THEY DID NOT HELP AND COULD NOT HELP. IT'S BEEN OVER A YEAR NOW. RATHER THAN ME SEND YOU A PRIVATE MESSAGE, CAN YOU SUBMIT A TICKET TO TECH SUPPORT MANAGEMENT AND HAVE SOMEONE START A DIAGLOGUE WITH ME TO RESOLVE. THE LAST 2 TIMES I GOT TECH SUPPORT ON THE PHONE WE WENT THROUGH THE SAME SCRIPT, UNINSTALL AND REINSTALL APP, RESTART PHONE, MAKE SURE APP IS UP TO DATE. IT IS NONE OF THOSE THINGS. I AM WRITING IN ALL CAPITALS BECAUSE IT IS EXTREMELY FRUSTRATING.
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