docchizz
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Telus Tv+ doesn't work anymore on any platform for my account
Hello,
I have been with Telus TV from the very beginning in 2010. Back then it was $10 a month promo for their subscription. One of the best features that came out was Optik Tv on the go. With this, I could watch live TV on my smartphone when I was away from my home. ( ex. watch canucks game on my phone when I'm having dinner at my parents house that don't subscribe to sports channel) or watch a TV show on my work PC in the background while I'm doing office work. For the past 2 years Optik TV which is now Telus Tv + no longer works for my account. When I first contacted support, they tried to say it was my phone. I uninstalled/reinstalled the app, downloaded the latest software for the app, but it still kept giving me an error code. I even tried logging into chrome desktop on my new pc at work and still didn't work. It kept saying I am not subscribed to this channel. After months of phone calls to the telus support team they finally came up with an answer but not a reasonable solution. They said because I have a PVR box at home and my subscription is 1st generation telus tv, I am no longer able to watch telus tv+. The current 4th ( or 5th) version of telus tv+ is all cloud based PVR and online access. That is why the system won't allow me to watch tv on the go and says I am not subscribed to the channel. The solution: switch to the newer version of telus tv+, meaning get rid of old PVR, get new digital PVR, start paying for cloud based PVR to record my shows, and then I can utilize telus tv + on the go again. That's it, this was almost a year ago. I wonder if Telus has come up with a work around yet?
TELUS_Support
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That's definitely odd. There are a few 'in home only' channels that have rules in place dictating that you'd have to be at home on your own Wi-Fi (i.e. ABC, FOX, HBO Canada, etc.) but that list is obviously far smaller than the channels that should be available anywhere, including the SportsNet package. Your best bet would probably be to reach out to our Tech Support team so they could investigate this for you. Alternatively, you can send us a private message as well and we can get you in touch with them!
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Rocky3
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Just tried to log in with laptop. First attempt went through but the LOGIN showed I was not logged in click on it several times and cannot log in.
Kept trying, finally logged in NOT on home network. CHEK now works live even though the house symbol is present.
July 18th, is today the update? ABC etc also work
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docchizz
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Update: Telus support investigated and was able to fix the problem. Thank you.
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