Organizer
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Telus Tv+ doesn't work anymore on any platform for my account
Hello,
I have been with Telus TV from the very beginning in 2010. Back then it was $10 a month promo for their subscription. One of the best features that came out was Optik Tv on the go. With this, I could watch live TV on my smartphone when I was away from my home. ( ex. watch canucks game on my phone when I'm having dinner at my parents house that don't subscribe to sports channel) or watch a TV show on my work PC in the background while I'm doing office work. For the past 2 years Optik TV which is now Telus Tv + no longer works for my account. When I first contacted support, they tried to say it was my phone. I uninstalled/reinstalled the app, downloaded the latest software for the app, but it still kept giving me an error code. I even tried logging into chrome desktop on my new pc at work and still didn't work. It kept saying I am not subscribed to this channel. After months of phone calls to the telus support team they finally came up with an answer but not a reasonable solution. They said because I have a PVR box at home and my subscription is 1st generation telus tv, I am no longer able to watch telus tv+. The current 4th ( or 5th) version of telus tv+ is all cloud based PVR and online access. That is why the system won't allow me to watch tv on the go and says I am not subscribed to the channel. The solution: switch to the newer version of telus tv+, meaning get rid of old PVR, get new digital PVR, start paying for cloud based PVR to record my shows, and then I can utilize telus tv + on the go again. That's it, this was almost a year ago. I wonder if Telus has come up with a work around yet?
FuzzyLogic
+25 more
Just Moved In
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I have and older system with a PVR (not 1st generation) and have no issues watching live TV with the Telus TV+ app on my phone. I haven't tried it when I'm away from home but I don't believe there any restrictions if you are accessing the service in Canada. Have you tried the website?
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docchizz
Organizer
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I have tried the website on the same computer before when I was able to watch and now that I can't. I've tried multiple laptops at different locations around my home city and same error. " you are not subscribed to this channel" No one in tech support has been able to resolve this. It was that one tech who suggested to me it's because of my account.
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Rocky3
+17 more
Just Moved In
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I suspect the platform is ever changing in how it is delivered and your version is being phased out. From 2010? Some with just a few years old hardware are complaining. The current internet cloud based both fibre to the home and to a device via internet is not identical in appearance or use.
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docchizz
Organizer
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Sorry, to clarify, I have been upgrading my box when they tell me to, so it's not the same box from 2010. I've also upgraded to a optik fibre connection as their system upgraded. Regardless of the home connection. I should be able to log in to any computer and/or device and start watching live TV.
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docchizz
Organizer
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I can log in to my account, it even shows what shows I have saved on my pvr. but I can't watch any live TV.
When I click on a channel I get the following message "
403-10146 Your rental has expired or this program is not included in your subscription. Please repurchase the rental or subscribe to the content by visiting telus.com/mytelus (AB & BC ) or telus.com/montelus ( QC )
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