Telus TV plus user has no rights

Hello,

I recently renewed my service agreement and my TV plan was changed to a grandfathered plan. Ever since then, I have been unable to watch on the Telus TV Plus app. I was told that my grandfathered plan does not support the Telus TV Plus app and I would have to wait for an unspecified amount of time for this issue to be resolved by the Telus back office. If I change my plan to a newer plan that supports Telus TV Plus, the price of my  TV will be increased. The error code that I get is 'user has no rights'. I would love to be contacted by someone to get this issue resolved  ASAP as I rely mostly on my Telus app to watch on most of my TVs.