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dsheftel's avatar
dsheftel
Neighbour
2 years ago

Telus TV box - very disappointing functionality compared with a PVR

We switched from Shaw cable and internet to Telus a few months ago, and have been really disappointed with the TV box functionality. On the Shaw PVR we could pause a program for at least an hour, rewind it or fast forward and chase watch it easily. On the Telus box it will only buffer 15 minutes, and if you jump back to the start of a program, you're not able to fast forward through it. There are many other frustrating functions in the Telus box and remote. Is there any way to use a PVR or change the box to fix these issues?

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  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    If you're subscribed to an Optik package with recording then you should have access to the cloud PVR system. As for the other issues mentioned, our dev team is working on improving the experience all the time and we can definitely flag this feedback to them.

    • dsheftel's avatar
      dsheftel
      Neighbour
      2 years ago

      Thanks. We do have cloud PVR but it's lacking in many features of previous PVRs we've had. 

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