Forum Discussion
Telus TV+ app shows error
For several weeks now, I've been having problems with the Telus TV+ app displaying video for a few seconds after it starts but then it shows the error "Sorry an error has occurred. Please try again. ...
1. Navigate away: this sometimes displays video for a few seconds but then it comes up with the same error
2. Dismiss: The error can't be dismissed
3. Rebooting: Seems to fix the problem for a few hours before the error reappears
4. Force close: Same error appears as soon as the app is restarted
On the "problem" TV, I'm almost always watching time-shifted news on the GlobalTV app and start the TelusTV+ after Global News is finished so there's a chance that TelusTV+ doesn't like some setting from the GlobalTV app. I'll have to try watching the news on a different TV and see if that causes the TelusTV+ problem on it.
I did more testing today and I can confirm the use of the Global App doesn't affect the Telus TV+ app on my other TVs. And on the "problem TV', I received the same ERR_PLAYER_P006 error even when I hadn't started the Global TV app beforehand.
This suggests the problem is some kind of incompatibility between the Telus TV+ app and my TV, which is odd since other apps don't have a problem.
Optik-KateTELUS Team Member
Hi ToddK , appreciate the further troubleshooting. What is the Brand/Model of your TV?
Hi Optik-Kate , the TV is an Auria EQ1988.
