Forum Discussion
Telus TV+ app shows error
For several weeks now, I've been having problems with the Telus TV+ app displaying video for a few seconds after it starts but then it shows the error "Sorry an error has occurred. Please try again. ...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi ToddK, Can you try the following troubleshooting steps (not sequential)?
- Can you navigate away from the channel where you are seeing the error and navigate back? Do you see playback?
- Can the error be dismissed?
- Try rebooting the CCwGTV box
- Try and force close the TTV+ on the CCwGTV box
If none of the above works, can you let us know what the TV model is? We will see if we can investigate further. We try to test as many different makes/models as possible, but it's impossible to catch them all.
1. Navigate away: this sometimes displays video for a few seconds but then it comes up with the same error
2. Dismiss: The error can't be dismissed
3. Rebooting: Seems to fix the problem for a few hours before the error reappears
4. Force close: Same error appears as soon as the app is restarted
On the "problem" TV, I'm almost always watching time-shifted news on the GlobalTV app and start the TelusTV+ after Global News is finished so there's a chance that TelusTV+ doesn't like some setting from the GlobalTV app. I'll have to try watching the news on a different TV and see if that causes the TelusTV+ problem on it.
I did more testing today and I can confirm the use of the Global App doesn't affect the Telus TV+ app on my other TVs. And on the "problem TV', I received the same ERR_PLAYER_P006 error even when I hadn't started the Global TV app beforehand.
This suggests the problem is some kind of incompatibility between the Telus TV+ app and my TV, which is odd since other apps don't have a problem.
- Optik-Kate
Hi ToddK , appreciate the further troubleshooting. What is the Brand/Model of your TV?
