Forum Discussion
Telus TV (Pik TV) - CTV and Global channels keep dropping
Since about Friday, seems that all CTV channels and the CTV affiliates (TSN, for example) keep dropping every 2-10 minutes (random timing), kicking me back to the home screen. The same thing happens ...
This appears to be a general issue with the Telus TV+ application that runs in a browser.
As of a couple of weeks ago, a number of people have reported this issue, see: https://forum.telus.com/t5/Optik-TV/Telus-Tv-on-a-Mac/td-p/137522
For me, after 4 to 10 minutes, the show I'm watching on my PC, using Edge, closes and I'm returned to the Guide.
Interestingly, when I used Firefox it streamed a TV channel for much longer, but after 30 min I encountered an error message "This browser is not supported" and when I clicked OK on the dialog the app went back to the Guide.
I would guess Telus' development group has a missing regression test and released this issue with a recent update on the in-browser application - they'll have to fix it on their side.
Edit add:
Using Android, Apple TV, etc. does not present this issue - only using Telus TV+ application in a browser is presenting this issue.
Edit 2 add:
Since it's been a week since I last tested this, I tried again today and I discovered the problem is likely resolved. I watched a program for an hour with no issues today (using Edge).
Optik-Kate
TELUS Team Member
TELUS Team MemberHi grimmt1 thanks for the detailed update. Did you by any chance try to clear your cookies? Wonder if that might have helped. thanks
Hi Kate,
No, I didn't make any changes to my browser. I stopped watching Telus TV+ on my PC due to the problem over a week ago and hadn't retried until Monday.
There's a slim chance that maybe a Windows 11 update could have changed something but I doubt it because only Telus TV+ was affected - all my other streaming services were fine (netflix, prime video, appleTV).- Optik-Kate
Okay, thanks for letting me know! Glad it is working now!
