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marty0701's avatar
marty0701
Friendly Neighbour
3 years ago

Telus TV (Pik TV) - CTV and Global channels keep dropping

Since about Friday, seems that all CTV channels and the CTV affiliates (TSN, for example) keep dropping every 2-10 minutes (random timing), kicking me back to the home screen. The same thing happens ...
st0106's avatar
st0106
Advocate
3 years ago
How old is your TV? Can you connect it with an android, Apple or a Telus TV box? My landlord offers me a 1080P Samsung TV from the mid 10s, and it works smoothly with all the types of tv boxes I just mentioned.
marty0701's avatar
marty0701
Friendly Neighbour
3 years ago
Apologies to Optik-Kate ... I did not see her Wednesday post.
 
But I had already tried various virus scans, cleared trackers and temp files, and cleared histories, cookies, and caches for both Edge and Chrome Monday afternoon and got things back on track by the Monday evening news.
 
In truth, since I seem to have fixed it, and had not heard more from Telus by Monday evening, I stopped looking for a solution from Telus and missed her post.
 
Thanks to her for documenting the solution that seems to have worked. It may help others in similar circumstances.
 
Thanks
marty0701
 
PS To st0106: My TVs are all late 20-naughts--early 20-teens vintage and all work fine on HDMI connections to PCs of the same vintages. I will probably upgrade some TVs by year end as I am experiencing areas of dead pixels on the older ones.
On Friday, June 30, 2023 at 08:20:19 PM PDT, TELUS Neighbourhood <[email protected]> wrote:
 
 

Hi marty0701,

 

st0106 (Advisor) posted a new reply in Pik TV™ on 06-30-2023 11:20 PM:

 

Re: Telus TV (Pik TV) - CTV and Global channels keep dropping

 

How old is your TV? Can you connect it with an android, Apple or a Telus TV box? My landlord offers me a 1080P Samsung TV from the mid 10s, and it works smoothly with all the types of tv boxes I just mentioned.

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