Forum Discussion
Telus TV (Pik TV) - CTV and Global channels keep dropping
Since about Friday, seems that all CTV channels and the CTV affiliates (TSN, for example) keep dropping every 2-10 minutes (random timing), kicking me back to the home screen. The same thing happens ...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi marty0701, the "refresh" icon is a new feature added to the browser that allows you to restart a live stream from the beginning of up to 30 hours of airing. The use case for this is if you missed a show, or a portion of a live stream, you can restart the show from the beginning.
When you say you are using a computer to drive a tv from a browser, are you watching directly on the browser, or are you putting it up on a TV through the laptop?
Thanks for the nfo on the refresh icon. I'll keep it in mind. And I'll also revise my assumption that that is what is causing the issue. The particularly bad channel is CTV 101 ... it is constantly kicking me out to the home screen. CNN was on most of the day yesterday and it did not boot us out ... but I had assumed that the boot out had something to do with the refresh icon.
I watch the TV in the browser, and the TV is set up as a secondary monitor via an HDMI cable. This set up has worked fine until just recently (late last week). It has continued to work on most other channels. When it happens, I have restarted the broser, used a different browser, rebooted the PC, checked the internet connection, etc. but none of these has fixed the issue.
So your question leads me to believe that there may be some other way to connect the TV? Bear in mind that the TV is old tech and is not a "smart" TV. The laptop is Win 10 Home, up to date.
- Optik-Kate
Hi Marty , have you tried clearing cookies on your browser? I tried myself and asked several colleagues, and we weren't able to reproduce this issue. Though, I've seen a handful of customers having a similar experience. Let me know if clearing cookies helps!
