Forum Discussion
Telus TV+ New Web browser
My subscribed channels are showing as not subscribed to on the new web browser. the channels are available on my mobile phone app and on my optic tv box, just showing as not subscribed on the new w...
I changed to TV+ on iMac on Nov12 after the upgrade email came out. No choice really; when I went to watch Optik TV on iMac I was forced to the new TV+.
Subscribed channels did not show The Essentials - I could see them when the filter was set to ‘all channels’ but the little key logo showed on channels 100-299. Trying to watch any and I was asked to pay for the program or subscribe - to my already subscribed channels.
Spent a couple hours with about 4 agents. Then had multiple calls by agent asking for my telus account password to investigate which I declined. Tried again Two weeks later, another two hours on phone, ticket # given, no follow up.
Finally a friend with same issue got an agent that re-synchronized his account and fixed the ‘Essentials don’t show as subscribed channel’ problem. Took me another hour with agent who looked at the ticket, shared my iPhone camera to take screen snaps, researched the issue and finally re-synced my account.
Only took 3-weeks, 3-calls, 6-agents and about 6-hours on the phone to fix.
Yeah, I have the same problem.
Never used Telus app before so there should not be a migration problem but while the extra channel show, the Essentials do not.
Not likely for me to attempt to fix it, as a month ago I wanted to increase my internet speed, the tech called he can't make it cause of the weather, I said no problem, he said he will fix it and set up a new time, never heard back. So I just went never mind.....I hope Rogers will be here soon (BC) (by Rogers I mean Fido)
