Telus TV+ New Web browser

This is brutal story: 3-weeks, 3-calls, 6-agents and about 6-hours on the phone to fix. For my similiar issue I contacted tech support, told them it appears that syncing would solve issue. They said they would investigate and call me back. More than a week and no call back; don't expect one either. Curious about the name of the agent who finally helped you get this fixed. I would love to find some way to speak with him/her as it appears Telus unable to ensure their people are sharing information in any way nor fixing the ultimate issue with the app.

Every interaction I have with Telus takes hours and hours and weeks to get resolved. In the summer and September I think I spent a total of 20 hours trying to get a simple problem with my elderly mother's cell phone account fixed.